http://www.Sitel.com

Sitel

About Sitel

About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With 90,000 people working across the globe – at home, in contact centers and within MAXhubs – we securely connect brands with their customers over 4.5 million times every day in 50+ languages, driving our clients’ digital CX strategies forward. Powered by our global strength, local expertise and proprietary technologies, we deliver tailored solutions to fit clients’ needs through a consultative, customer-centric approach.

EXP+™, Sitel Group’s Enterprise Experience Platform, is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Our People
As we said, the employee experience is the customer experience, so we foster an environment where are people are encouraged to be creative thinkers, take calculated risks and seek unique solutions. We believe connections are at the heart of our business – connections with our clients, connections with our associates and connections with the local communities in which we operate. We connect people to brands and brands to people by constantly delivering exceptional experiences regardless of the solution, location or channel.

Our people are passionate about their customers and they have the training and tools to deliver a unique and exceptional experience to every customer – anywhere, any time via any channel.

Our foundation is built upon our entrepreneurial DNA and mindset and shapes our core beliefs and drives our actions.

Reviews

Customer Service Representative

May 2020 Bogotá, Colombia
“Great work environment to grow and learn ”

Insurance producer

July 2019 Spartanburg, SC
“I learned to enhance my soft skills. Communication is key. In this digital world we have to make sure that we are still strengthening our soft skills. ”
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