Training and Development Specialists

The position differs depending on the store and who the hiring manager is and what they need you to do. The BTS works under the hiring manager to assist them with the hiring and training process. This means you could be doing anything from prescreening of applications or first phone interviews to...

In this position my hours ranged everyday and depended on the new hire class schedules. My day consisted of coaching new agents through their first customer services calls, conducting role plays and educating new agents. This was my favorite position at GEICO (I first started as a customer servic...

As a trainer I was able to work independently compiling training material. The training environment is very casual and I enjoyed the opportunity to train new recruits. As a QA specialist I enjoyed being able to critique and provide feedback regarding individual calls. I disliked the pay. I felt I...