Resolve Systems was founded by individuals with extensive experience in working with IT Operations, Network Operations and Customer Care. We are convinced that these teams need a more holistic and systematic approach for applying automation in a broad way to all incident resolution procedures.
What makes us different is our ability to enable the automation of select steps in any engineer-driven resolution procedure, as well as embed specific content into any procedure on a step-by-step basis. The Resolve Software also includes real-time incident resolution collaboration, the ability to capture a record of every resolution, and a complete workflow for continuous procedure improvement.
