Teleperformance USA

Customer Service Representative

May 2019 • Sandy, UT

What I liked

Theyre flexible with school schedules

What I wish was different

That they were more relaxed with some policies

Advice

As long as youre a dependable worker theyre willing to help with scheduling

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Customer Service Representative

June 2020 • Killeen, TX

What I liked

It is easy to pick up on and it is not hard work.

What I wish was different

I wish it was easier to get in touch with the chain of command.

Advice

You have to have thick skin when working this job.

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Customer Service Representative

January 2019 • Sierra Vista, AZ

What I liked

The work environment. Many of my peers at Teleperformance were a joy to work with, and I have no doubt that both my coworkers and supervisors were what kept me working at Teleperformance for as long as I did. I also appreciated the steps they were willing to take to accommodate my class schedule.

What I wish was different

The clients. The unfortunate fact of working customer service (especially over the phone) is that people are usually calling you on their worst day, and it isn't uncommon to have speak with people who are already upset and looking for a reason to raise a fuss.

Advice

Overall, the best advice I can give is to not be afraid to ask questions, even if it can be embarrassing to do so. Asking what seems like a silly question now can prevent some very avoidable issues in the future. A good supervisor is willing to listen and do their best to answer when h

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Member Service Representative

June - August 2019 • Shreveport, LA

What I liked

I like being exposed to a new genre of work. I also appreciated I was able to receive my personal lines insurer license.

What I wish was different

I wish I could have continued the job.

Advice

Be prepared to study but don’t stress.

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Customer Service Representative

May - August 2019 • Sandy, UT

What I liked

Good pay and room for growth

What I wish was different

More freedom in the work environment

Advice

Be ready to be focused and prepared through training

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Sprint Service Rep

May - July 2019 • Shreveport, LA

What I liked

They had a 2 week training class, that was a wonderful transition into the job.

What I wish was different

Advice

Take the training classes seriously.

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Customer Service Representative

May - August 2019 • Port St. Lucie, FL

What I liked

The employees and management were nice and understanding

What I wish was different

More instructions on what to do when trying to compensate a consumer if something went wrong. The customer support has a lot of us to help and sometimes it can be a long call. Maybe more of them. A system that will not update when you are taking a customer (or a place to send the customer should it happen. To tell someone to call back and wait at the end of the line again wasn’t always the an easy task)