http://jobs.jcp.com/

JCPenney

Retail Customer Service

October 2019 - August 2021 • Houston, TX

What I liked

The co-workers I had were very helpful.

What I wish was different

I wish management was different.

Advice

Stand up to management and lay out your terms of payment. The interviews aren't just for them, they're for you too. You will see if the job is a good fit and will respect your values.
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Staff member

April - July 2021 • Phoenix, AZ

What I liked

Enjoyed working with my coworkers.

What I wish was different

Had issues with one of my managers.

Advice

People yell at you for things that are not your fault. It is okay.
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Check Out Cashier

July 2021 • Fredericksburg, VA

What I liked

I liked the very relaxed and laid back atmosphere. The work is easy and the people I worked with made it fun.

What I wish was different

I worked part time and I did tell my boss that I was free pretty much everyday, but she took that to mean that I could work almost to full time. I did have a few days of training but after I was just thrown in head first. Going from not working in over a year to working eight hour shifts was a little jarring at first.

Advice

Make sure to show up on time, don't complain, and be professional. If you show that you care and respect their time (employees and customers), they will respect you. When applying for the job, I had to wait two weeks before they got back to me and I missed their call to schedule an interview. I called them back and when that didn't work and I came in person to sort things out. They like that because it shows that you actually care about the job. I had the interview right then and there and got the job.
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Advertising Sales Intern

May - August 2019 • Indianapolis, IN

What I liked

The discounts and people were friendly

What I wish was different

Wish I had less hours

Advice

Always wear a coat it’s freezing in there and don’t be afraid to speak to people
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Digital Marketing Intern

May - August 2020 • Miami, FL

What I liked

The pay rate and environment

What I wish was different

N/A

Advice

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Cashier

June 2019 • Spotsylvania County, VA

What I liked

The positive and welcoming work environment and independence

What I wish was different

A higher hourly pay

Advice

Take in every experience you have with customers because it gives you amazing insight on other people and how they operate and treat others, as well as the outside world as a whole
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Operations Associate

June 2019 • Richmond, VA

What I liked

Early hours so I have more time in the day.

What I wish was different

The consistency of how many hours I receive per week.

Advice

Always network because it can get you places a degree cannot.
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Cashier

May - August 2018 • Oklahoma City, OK

What I liked

I enjoyed my fellow employers. They made the job fun and bearable at times. I still keep in contact with them. Although I was hired as a cashier I was more of a sales assosiate and cashier. I was allowed to work in all of the clothing departments with different employees and managers. Due to the fact that I was a returning worker that had formed a solid reputation with my bosses, I was given the opportunity and task of training new employees. I enjoyed this experience immensely.

What I wish was different

Every so often a manager or two would conflict with one another in what they desired for the individual employees to work on.

Advice

Learn to be flexible while having a bright smile in the midst of customers that may be tempermental and upset.
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Store Associate

July - August 2019 • Frisco, TX

What I liked

The store was welcoming and held a wide diversity of people.

What I wish was different

The hours I worked were quite late and made transportation difficult at times.

Advice

Get comfortable shoes, because there is a lot of walking around, especially in such a large location.
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Retail

October 2018 • Steubenville, OH

What I liked

The people

What I wish was different

My general manager

Advice

Taught patience
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Program director in Helping Hand Nepal

February 2016 - April 2019 • Saint Paul, MN

What I liked

being around with different people and working as a team. I love those moments

What I wish was different

I wish i had more time to work but due to my further studies I need to leave.

Advice

Always be on time . I was an opening staff and couple times i was late. Be nice to all because they have large varieties of people from different nation. so we need to work as a team,
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Cashier

May 2018 • Alliance, OH

What I liked

My coworkers

What I wish was different

The pay

Advice

Be patient
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Sales associate

June - August 2019 • Concord, NC

What I liked

I enjoyed folding clothes, stocking the store, and keeping things orderly

What I wish was different

I disliked that i was responsible for customer service, phone calls, cashiering, and aiding customers all at once

Advice

Don’t be afraid to ask for help!
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Sales Associate

November 2017 • Jacksonville, FL

What I liked

The environment

What I wish was different

The organization and splitting of work between associates

Advice

Working in retail, you have to prepare yourself for ANYTHING.
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Sales associate

May 2019 • Fayetteville, AR

What I liked

I love being able to have people at work I love to talk to and getting to meet different customers.

What I wish was different

Some of the leadership team does not know how to lead or give discipline to associates that choose to not work or put in effort into doing what they are supposed to.

Advice

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Sales associate

June - November 2019 • Youngstown, OH

What I liked

Consistent hours, lots of opportunities to learn, nice people

What I wish was different

More flexible scheduling for students

Advice

I would only recommend working here if you are very dedicated and are able to work atleast 25 hours a week during the school year
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Cashier

May - September 2019 • Provo, UT

What I liked

The Provo, JCPenney had fantastic management and provided frequent opportunities for recognition and additional bonuses whether it was gift cards or commissions.

What I wish was different

I wish the business itself wasn't downsizing or losing money. It made for a pretty depressing atmosphere.

Advice

If you can learn to handle and take rejection, you'll be prepared for most things in customer service.
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Task team

June - September 2019 • Bossier City, LA

What I liked

Great people!! Good working pace!!

What I wish was different

I wish the supervisors had talked to each other more so that work was no having to be redone!

Advice

Separate personal life with professional life. You should be friendly, but you are not at work to make friends.
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Merchandise Displayer

April - August 2019 • Monroe, LA

What I liked

What I wish was different

Leadership and teamwork

Advice

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Retail Associate

May 2019 • Corbin, KY

What I liked

I was able to help customers and learn good customer service.

What I wish was different

I wish that I was able to wear tennis shoes to work sometimes, but that's not that big of a deal.

Advice

Having a retail job can be hard sometimes, but it really helps you understand how to work with a team and how to give good customer service.
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