It was fun to interact with customers and plan designs for the store when new merchandise came in. I also loved my coworkers and managers.
What I wish was different
We had a system for email captures, and it penalizes you for not getting them. So we would have to haggle with customers sometimes, which was not ideal.
Advice
It can be hard to maintain a friendly customer service persona with difficult customers but there are so many customers that make the job worth it!
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Visual Merchandising Specialist
April 2019 • Idaho Falls, ID
What I liked
Gained new knowledge. Great management skills were gained.
What I wish was different
Upper management is manipulative and does not have a great leadership style.
Advice
Stand up for what you need. Don’t be afraid to speak up.
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Brand Associates
July - September 2019 • San Bruno, CA
What I liked
I really like helping other customers in need. It really helped me with my organization skills.
What I wish was different
I wish to help others more. Also to use other tools and resources throughout the shift.
Advice
This would help to gain some social skills to help you open to those around you.
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Sales Associate
August 2017 • Greendale, WI
What I liked
Flexibility
What I wish was different
More stable hours
Advice
Great first job
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Retail Salesperson
June - August 2018 • Houston, TX
What I liked
I liked helping customers find what they need and organizing clothes.
What I wish was different
I wish the stores working system was better organized.
Advice
Just be the best at your job as you can be even if your not recognized for it. Dont worry about your co-workers, rude customers, gossip, or rumors just do your best at your job.
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Sales Associate
June - August 2018 • Noblesville, IN
What I liked
I liked the people I worked with. I quickly made friends and always seemed to have a good time while at work.
What I wish was different
I didn't get training on things I needed. After a summer of working there, I never got register training despite my constant asking for it.
Advice
I would say that the most important advice I could give someone about this job is to not take things personally. Customers can be very rude and the managers often take their stress out on their employees.
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Retail Salesperson
June 2018 • Wichita, KS
What I liked
Great managers
What I wish was different
Nothing
Advice
Great workplace
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Associate
August 2016 • Syracuse, NY
What I liked
I liked how friendly everyone was and the work is typical retail work.
What I wish was different
Advice
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Sales associate
September 2014 • West Nyack, NY
What I liked
Sales floor and interacting and helping customers
What I wish was different
Management team
Advice
You move up in the company fast always opportunities to go further if you choose and can always learn something if you ask
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Customer Service Representative
June - October 2018 • Wichita, KS
What I liked
A great entry level job, it will teach you much about how to talk to people in the most respectful way possible
What I wish was different
I wish the store was doing better. I'm sure other Old Navies were doing fine, but this branch was down on its luck and had to cut people often going into the school year.
Advice
Always be doing something. Being bored is death.
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Associate
May 2017 • Olean, NY
What I liked
Helping customers
What I wish was different
The training process
Advice
The customer is always right
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Sales associate
June 2017 • Knoxville, TN
What I liked
What I wish was different
I would wish that management at my location would have remained stable. There have been several new managers during the time I have been there which has made new training protocol and procedure very difficult.
Advice
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Sales Associate
May - August 2018 • Spokane Valley, WA
What I liked
The people I worked with and location.
What I wish was different
Work less on weekends and get more hours.
Advice
Take as many hours as you can possible because summer is short.
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Marketing Lead
October 2017 • Sandy, UT
What I liked
The team and management all work well together and the job often involves a sense of achievement.
What I wish was different
The store often gets really messy so we have to stay late to clean it up.
Advice
Work hard and do things right the first time, and the experience will be great.
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Cashier
March 2016 • Brownsville, TX
What I liked
I literally love the people
What I wish was different
More chances to move up
Advice
Nothing
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brande associate
May - August 2018 • West Des Moines, IA
What I liked
I really enjoyed the people I worked with.
What I wish was different
More organization of the store
Advice
Old Navy is a fantastic first job, and I would recommend it to anyone!
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Brand Associate
July - August 2018 • New York City, NY
What I liked
I liked interacting with different people. It improved my social skills.
What I wish was different
I wish I would have applied earlier to try all the positions in the store (mainly register).
Advice
Work retail at least once in your life! It is helpful to mix with groups of people to teach you how to collaborate!
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Brand Associate
August 2017 - July 2018 • Reno, NV
What I liked
Simple tasks, good customer service lessons, fun coworkers
What I wish was different
More education about positions, less responsibility on lower-level employees
Advice
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Sales Associate
October 2017 • Mays Landing, NJ
What I liked
Working at Old Navy was my first job, I was warned by family and friends to never go into retail for my first job. I was expecting to have a bad experience at work but the friendly atmosphere that the managers and my fellow employees made me enjoy my job and make me excited to go to work.
What I wish was different
I was told I would be trained for the cashier position very shortly after I started work, I did not get trained until the end of summer which was a couple of months. I should have questioned my training earlier, this was mostly my problem of being shy.
Advice
Do not be shy when talking to management about training and questions, they are more than happy to hear your problems and to help you. Be prepared to do frustrating task that are caused by difficult customers.
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Apparel Salesperson
April 2018 • Freehold Township, NJ
What I liked
I like being able to work as a team to help progress the stores' sales. Also having costumers who are enjoyable to talk to and work with. The management is component and very encouraging to the employees.
What I wish was different
I wish the hours had been more consistent
Advice
Learn to work well with any type of person, no matter their differences from you.
